FAQ

  • Do you offer Cat Grooming?

    At Sham-Poochie's Pet Spa, we offer a full range of grooming services for your cat, available every Saturday under our special Fancy Felines program:

    Nail Trimming, Ear Cleaning, Bathing, Brushing & Dematting, Haircuts, and more.

    We cater to all breeds, from long-haired Persians to short-haired domestic cats. With Fancy Felines, you can rest assured your cat will be groomed in a stress-free, dog-free environment.

  • What dog grooming services do you offer?

    We offer full-service dog grooming throughout the week for your canine companions. Our dog grooming services include:

    Bathing, Nail Trimming and Grinding, Ear Cleaning, Fresh Breath Dental Duo, Brushing & Deshedding, Styled Haircuts, & More!

    Visit our booking site for all available services.

    We cater to all dog breeds, from small puppies to large breeds. Whether your dog needs a simple bath or a complete makeover, we’re here to make them look and feel their best.

  • Where are you located?

    We are conveniently located near South Kerr Avenue at 1048 S Kerr Ave, Unit A, Wilmington, NC 28403. Look for our bright pink signs in the windows – they're hard to miss! Whether you're coming from the heart of Wilmington or nearby areas, we’re easily accessible for all your pet grooming needs.

  • Do you require any vaccinations?

    Yes, proof of your pet’s current rabies vaccine is required before performing any services. All other vaccines are recommended but are not required.

  • Do you offer walk-in services?

    We have a variety of stand alone services that we offer including Nail Trimming, Nail Grinding, Ear Cleaning, our exclusive Secure Steps for Seniors Package, & more. Although an appointment is not always necessary for these services it is highly recommend that you call ahead for availability.

  • Are the products you use safe for my pets?

    Yes! Whether it’s for your cat or dog, we use pet-safe, high-quality products specifically formulated for each species. All of our shampoos, conditioners, and treatments are non-toxic, gentle, and effective, ensuring your pet’s skin and coat are treated with the utmost care.

  • How long does a typical grooming session take?

    Cat Grooming: A typical grooming session for cats can take between 30 minutes and 2 hours, depending on the services requested and the condition of their coat.

    Dog Grooming: Dog grooming sessions take approximately 3-4 hours depending on the breed, size, and services required. Multi-pet families and dogs that require more extensive grooming may take longer.

    We always ensure that your pet is treated with care, and we never rush the process.

  • Do you offer mobile grooming services?

    Currently, we do not offer mobile grooming. All grooming is done at Sham-Poochie's Pet Spa, where we provide a safe, clean, and professional grooming environment for both cats and dogs.

  • How should I prepare my pet for grooming?

    Regularly brushing your pet, especially if they have long or thick fur, makes for an easier, more enjoyable experience for all parties involved. Be sure to arrive on time for your appointment and let us know if your pet has any special needs or behaviors we should be aware of.

  • Do you offer any discounts or promotions?

    Yes, we offer a 10% Military discount to both retired and active duty service members and their spouses. We occasionally offer special promotions and discounts for both dog grooming and cat grooming. Stay updated by following us on social media to get the latest offers and updates.

  • Can I bring my dog and cat on the same day?

    While we separate dog grooming and cat grooming for a more peaceful experience, we may be able to schedule them together depending upon availability. Please call us to coordinate appointments for your pets.

  • How can I book a grooming appointment for my pet?

    You can easily book an appointment online for dog grooming services. Simply visit our Services Page and click Book Now. You can also call us at 910-399-1747 to schedule an appointment over the phone. Cat grooming services are not currently available for online booking. Please call us to schedule your cat’s spa day.

  • What should I do if I need to cancel or reschedule my appointment?

    If you need to cancel or reschedule your grooming appointment, we kindly ask that you give us at least 24 hours' notice. This helps us accommodate other clients who may need an appointment. You can contact us by phone or email to make changes. Please visit our Terms of Service page to view our cancelation policy.

  • Why Choose Sham-Poochie's Pet Spa for Your Pet's Grooming?

    Dedicated to Pets' Comfort: Whether your cat enjoys a stress-free grooming session on Caturday or your dog gets pampered during the week, we provide a calm, comfortable environment for every pet.

    Experienced Groomers: With over 18 years of experience in the industry our professional groomers are skilled in handling both cats and dogs with care and expertise.

    Cat-Safe and Dog-Friendly Products: We use only safe, high-quality grooming products tailored to each species.

    Convenient Booking: Book appointments online or by phone, making it easy to schedule your pet’s grooming session.